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Return & Refund Policy

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Last updated: July 2025

At JINMAN, we want you to love every handbag you purchase from us. We understand that sometimes a product may not be exactly what you expected, which is why we offer a hassle-free 30-day return policy. This Return & Refund Policy outlines the terms and conditions for returning products and receiving refunds.

By placing an order on shop.jinmanbags.com, you agree to the terms set forth in this policy.

1. Return Eligibility

We accept returns within 30 days from the date your order was delivered. To be eligible for a return, your item must meet the following conditions:

  • The item must be in its original condition — unused, unworn, and unwashed.
  • All original tags and labels must remain attached to the product.
  • The product must be returned in its original packaging, including dust bags, boxes, and any accompanying materials.
  • The item must be free from signs of wear, damage, alterations, or custom modifications.
  • A valid proof of purchase (order number or receipt) must be provided.

If your return does not meet these criteria, we reserve the right to refuse the return or charge a restocking fee of up to 20% of the item's purchase price.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact our customer support team at support@jinmanbags.com within 30 days of receiving your order.
  2. Include your order number, the item(s) you wish to return, and the reason for the return in your email.
  3. Our team will review your request and send you a Return Authorization (RA) number along with return instructions within 1-2 business days.
  4. Pack the item(s) securely in the original packaging, including all tags, dust bags, and accessories.
  5. Clearly write the RA number on the outside of the return package.
  6. Ship the package to the return address provided in the return instructions.

Please do not send your item back without first obtaining an RA number. Returns received without a valid RA number may be delayed or refused.

3. Return Shipping

The cost of return shipping depends on the reason for the return:

  • If the return is due to our error (e.g., wrong item shipped, defective product): We will cover the full cost of return shipping. A prepaid return shipping label will be provided.
  • If the return is due to a change of mind or personal preference: The customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
  • For international returns: The customer is responsible for return shipping costs, customs duties, and any applicable taxes.

We are not liable for items lost or damaged during return transit. Please retain your shipping receipt and tracking number until your refund has been processed.

4. Refund Process

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Refunds are issued to your original payment method within 5-7 business days of approval.
  • If you paid by credit or debit card, the refund will appear on your card statement within 5-10 business days, depending on your bank's processing time.
  • If you paid via PayPal, the refund will be credited to your PayPal account within 3-5 business days.
  • Original shipping charges (if any) are non-refundable, except in cases where the return is due to our error.

If you have not received your refund after 10 business days, please check with your bank first, then contact us at support@jinmanbags.com.

5. Non-Returnable Items

Certain items are not eligible for return or exchange. These include:

  • Items that have been personalized, customized, or monogrammed.
  • Items marked as "Final Sale" or "Clearance" at the time of purchase.
  • Gift cards and electronic vouchers.
  • Items that have been used, worn, washed, or altered after delivery.
  • Items returned more than 30 days after delivery.

6. Damaged or Defective Items

We take great care in packaging and quality control, but if you receive a damaged or defective item, please accept our sincere apologies. To resolve the issue quickly:

  • Contact us at support@jinmanbags.com within 7 days of receiving your order.
  • Provide your order number and clear photos of the damage or defect.
  • We will arrange a replacement, exchange, or full refund — including return shipping costs — at no additional charge to you.

Please keep all original packaging until the issue is resolved, as it may be needed for the return or insurance claim process.

7. Exchanges

If you would like to exchange an item for a different size, color, or style, we are happy to accommodate exchanges subject to availability. To request an exchange:

  • Follow the return initiation process described in Section 2.
  • Specify the item you would like to exchange for in your email.
  • If the new item is of higher value, you will be charged the difference. If it is of lower value, we will refund the difference to your original payment method.
  • Exchanges are subject to stock availability. If the requested item is out of stock, we will process a refund instead.

We recommend initiating an exchange as soon as possible, as popular items may sell out quickly.

8. International Returns

For customers outside the United States, the following additional terms apply:

  • International returns must be shipped back to our designated return facility at the customer's expense (unless the return is due to our error).
  • Customers are responsible for any customs duties, taxes, or fees associated with the return shipment.
  • Please mark the package as "Returned Goods" to avoid customs charges on our end.
  • Processing times for international returns may take an additional 5-10 business days due to transit and customs clearance.

We recommend using a tracked and insured shipping service for international returns to ensure safe delivery.

9. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please don't hesitate to reach out:

  • Email: support@jinmanbags.com
  • Website: shop.jinmanbags.com/contact.html
  • Response Time: Our customer support team typically responds within 1-2 business days.

We are dedicated to ensuring your complete satisfaction with every JINMAN purchase and will work diligently to resolve any issues you may encounter.