Last updated: July 2025
At JINMAN, we are pleased to offer complimentary shipping to our customers in the United States and across Western Europe. This Shipping Policy provides detailed information about our shipping destinations, processing times, delivery estimates, tracking, and customs requirements.
By placing an order on shop.jinmanbags.com, you agree to the terms outlined in this Shipping Policy. We are committed to delivering your handbags promptly and in perfect condition.
1. Free Shipping Details
We are proud to offer free standard shipping on all orders to the United States and eligible European countries. There is no minimum purchase requirement to qualify for free shipping.
- Cost: Free of charge for all orders shipped to eligible destinations.
- Shipping Method: Standard international shipping via reputable carriers.
- No Minimum Order: Enjoy free shipping regardless of your order value.
- Express Shipping: If available at checkout, express shipping options may carry an additional fee, which will be clearly displayed before you complete your purchase.
Free shipping applies only to the shipping cost and does not cover any customs duties, import taxes, or additional fees that may be imposed by your destination country.
2. Shipping Destinations
We currently ship to the following countries. If your country is not listed, please contact us at support@jinmanbags.com to inquire about shipping availability.
Eligible Countries:
- North America: United States
- Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Ireland, Portugal, Luxembourg, Denmark, Sweden, Norway, Finland, Switzerland
We are continually working to expand our shipping network. If you are located outside these regions and would like to place an order, please reach out to our customer support team, and we will do our best to accommodate your request.
3. Processing Time
Before your order is shipped, it goes through our quality assurance and packaging process. Our processing times are as follows:
- Standard Processing: 1-3 business days from the date your order is confirmed.
- Personalized/Custom Items: If your order includes personalized or made-to-order items, processing may take an additional 5-10 business days.
- Peak Periods: During sales events, holidays, and promotional periods, processing times may be extended by 1-2 business days. We appreciate your patience during these busy times.
Processing time does not include weekends or public holidays. Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email with your order details once your order is placed, and a shipping confirmation email with tracking information once your order has been dispatched.
4. Delivery Time
Estimated delivery times begin after your order has been processed and shipped. The following delivery estimates apply to standard shipping:
- United States: 7-15 business days
- European Countries: 10-20 business days
Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on factors such as:
- Your location within the destination country (remote areas may take longer).
- Customs clearance processing times in your country.
- Weather conditions, natural disasters, or other unforeseen events.
- Carrier delays or logistical disruptions beyond our control.
If your order has not arrived within the estimated delivery window, please allow an additional 5 business days before contacting us. In most cases, delayed packages arrive shortly after the estimated date.
5. Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can also track your order by:
- Clicking the tracking link in your shipping confirmation email.
- Visiting the carrier's website and entering your tracking number.
- Logging into your JINMAN account and viewing your order status.
Tracking information may take 24-48 hours to update after your order has been dispatched. If you have not received tracking information within 3 business days of your order confirmation, please contact us at support@jinmanbags.com.
We recommend tracking your package regularly to stay informed about its delivery status. If a delivery attempt is made while you are unavailable, the carrier will typically leave a notice with instructions for redelivery or pickup.
6. Customs & Import Duties
International orders may be subject to customs inspection, import duties, and taxes imposed by the destination country. Please be aware of the following:
- Customs Fees: Any customs duties, taxes, or fees levied by your country are the responsibility of the recipient. These charges are separate from our shipping costs and are not included in your order total.
- Customs Processing: All international shipments must clear customs, which may cause delays beyond our estimated delivery times. We have no control over customs processing times.
- Documentation: We are required to declare the actual value of all items on customs forms. We cannot mark packages as "gifts" or declare a lower value to help you avoid duties.
- Refused Shipments: If you refuse to accept a package due to customs charges, you will be responsible for the original shipping costs, return shipping costs, and any applicable restocking fees.
For more information about your country's customs policies and potential charges, we recommend contacting your local customs office before placing an order.
7. Oversized & Bulk Orders
Most of our handbags ship within the standard shipping parameters. However, for larger orders or items with significant weight, additional shipping considerations may apply:
For bulk orders with excessive weight, we may contact you to discuss additional shipping charges.
In such cases:
- Our customer support team will reach out to you via email before your order is shipped.
- We will provide a transparent breakdown of any additional shipping costs.
- You will have the option to approve the additional charges, modify your order, or cancel for a full refund.
- No charges beyond the original order total will be applied without your explicit consent.
We appreciate your understanding and cooperation in ensuring that your bulk orders are shipped safely and efficiently.
8. Address Accuracy
Accurate shipping information is essential for the timely delivery of your order. Please review the following guidelines:
- Verify Your Address: Please double-check your shipping address before completing your order. Ensure that all fields — including apartment numbers, suite numbers, and postal codes — are correct and complete.
- Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at support@jinmanbags.com. We can only update the address before the order has been shipped.
- Incorrect Addresses: We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping.
- Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to claim the package, we will contact you to arrange reshipment. Additional shipping fees may apply.
- PO Boxes: We recommend providing a physical street address for delivery. Some carriers may not deliver to PO boxes or APO/FPO addresses.
9. Contact Us
If you have any questions about our Shipping Policy or need assistance with a shipment, our customer support team is here to help:
- Email: support@jinmanbags.com
- Website: shop.jinmanbags.com/contact.html
- Response Time: We typically respond to inquiries within 1-2 business days.
For order-specific questions, please include your order number in your email so we can assist you as quickly as possible. Thank you for shopping with JINMAN — we appreciate your trust in us to deliver your handbags with care.